We understand the changing needs of tomorrows office customers. Our team can deliver the full spectrum of management services to ensure that our tenants obtain the very best experience within our properties.
Penny looks after our managed portfolio and has over 18 years’ experience within the serviced office industry. She has managed several high achieving teams during her career which led to above average client retention rates and improved customer satisfaction scores. Penny is passionate about exceeding customer expectations and delivering exceptional service, as well as building lasting relationships along with empowering her team through training and development.
James looks after our traditional portfolio. James is a Chartered Surveyor with extensive experience in all aspects of Property and Facilities Management. His previous experiences have been with Workman, Cluttons and DTZ and he understands the in-depth requirements of both traditional Property Management lease arrangements as well as the swiftly developing Managed Office Industry.
Stephanie joined the team in May 2021 during the ongoing growth of the company’s finance department. Her role involves all aspects of the finance team with an emphasis on service charges, working closely with the property managers to budget, update and reconcile the companies’ service charge accounts.
Susmita looks after our managed tenants and deals with their day to day workplace queries. She oversees each site with great attention to detail, to ensure they are kept to the highest standards. Susmita has over 8 years of experience in a customer service-based role. An experienced Workplace Executive with a demonstrated history of working in the commercial real estate industry. Strong customer success and support professional with a Bachelor of Arts – BA focused in Business, Management, HR, and Related Support Services.
Tomas looks after compliance and facilities management and ensures the smooth day-to-day running and maintenance of the whole portfolio. Tomas brings over 8 years’ industry experience within the serviced office, residential and commercial management sectors. He has overseen multiple landmark properties across London to great customer and landlord satisfaction and is passionate about solving problems, building professional relationships, and providing a high quality service.
Demi looks after the day to day running of the accounts function. Demi has 8 years’ experience within finance in the service industry and manufacturing. Demi is AAT qualified.
Olga works closely with the management team on the service charge accounting function. Olga has over 10 years’ experience working in commercial, investment and residential business accounting. She has a Bachelors in Finance and Accounting and a Masters in Management.
“OUR PRIMARY OBJECTIVE IS TO OUTPERFORM THE MARKET AND PROVIDE ASSET PERFORMANCE AND RISK REDUCTION FOR OUR CLIENTS.”
SHAUN LYONS
DIRECTOR
